Refund policy

Return & Refund Policy

At PRASTHA Lifestyle, we are committed to providing quality home essentials, lifestyle products, and emergency kits. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is unused, unwashed, and in its original condition.

  • The product is returned with its original packaging, accessories, and manuals (if applicable).

  • The product is not damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Clearance or sale items

  • Gift cards

  • Customized or personalized products

  • Products marked as "Non-Returnable" on the product page

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Once verified, we will arrange a replacement or refund at no additional cost.

Return Process

To initiate a return, email us at contact@prasthalifestyle.com with your order details.

If your return request is approved, we will provide return instructions. Depending on your location, we may arrange a pickup or ask you to ship the product to the return address provided by our customer support team.

Refunds

After receiving and inspecting the returned product, we will notify you of the approval status.

If approved, refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI after the required account details are provided.

Order Cancellation

Orders can be cancelled before they are shipped. Once dispatched, orders cannot be cancelled. Eligible products may be returned after delivery in accordance with this policy.

Exchange Policy

We offer exchanges only for damaged, defective, or incorrectly delivered products, subject to product availability.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping cost.

For other eligible returns, return shipping charges may apply.

Contact Us

PRASTHA Lifestyle

Email: contact@prasthalifestyle.com

We aim to respond to all customer inquiries within 24 business hours.